ServiceTitan
Field service management platform for residential and commercial trades, with call booking, dispatching, pricebook, memberships and commercial project tools. Pricing is per technician and quote-based.
Facts last checked against vendor sources:
Direct answer
ServiceTitan is sold on quote-based pricing and our source-checked data covers 17 capabilities and integrations, with 3 still unverified. Main limitation to check: Some mobile actions (purchase orders, parts availability, customer financing) require connectivity.
Key facts
- Pricing: Not published. Per-technician pricing; each tier shows "Request Pricing".
- QuickBooks Online: Available on some plans / conditions — source, checked 2026-10-18
- QuickBooks Desktop: Available on some plans / conditions — source, checked 2026-10-18
- Offline mobile use: Available — source, checked 2026-10-18
- Service agreements / memberships: Available on some plans / conditions (The Works) — source, checked 2026-10-18
- Dispatching: Available — source, checked 2026-10-18
- Online booking: Unknown — not documented — not verified
Pricing
Not published. Per-technician pricing; each tier shows "Request Pricing".
- Onboarding or implementation fees are not stated on the pricing page.
Source: ServiceTitan pricing (checked 2026-10-18). Prices change — confirm with the vendor.
Capabilities
“Not confirmed yet” means we could not find it in an official source — it does not mean the feature is missing.
| Capability | Status | Plans / conditions | Evidence |
|---|---|---|---|
| Scheduling | Available | Listed for all three tiers (Starter, Essentials, The Works). | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Dispatching | Available | Listed for all three tiers. | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Call booking (CSR workflow) | Available | "Call Booking" listed for all three tiers. | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Invoicing | Available | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence | |
| Pricebook / flat-rate pricing | Available | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence | |
| Built-in reporting | Available | Homepage describes custom reports and dashboards. | ServiceTitan homepageAutomated source check 2026-10-18 · high confidence |
| Technician mobile app | Available | ServiceTitan Field Mobile App. | ServiceTitan Field Mobile App offline capabilitiesAutomated source check 2026-10-18 · medium confidence |
| Offline mobile use | Available | Job status, signatures, time and photos save offline and sync later. Purchase orders, parts availability checks and customer financing need a connection. | ServiceTitan Field Mobile App offline capabilitiesAutomated source check 2026-10-18 · medium confidence |
| Estimates / quotes | With conditions | Essentials, The Works"Mobile Estimates" listed for Essentials and The Works; whether Starter includes it is not clear on the page. | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Payroll | With conditions | Essentials, The WorksPayroll management listed for Essentials; "Configurable Payroll" for The Works. | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Custom reports | With conditions | The Works"Advanced Reporting" clearly listed for The Works; lower tiers unclear. | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Service agreements / memberships | With conditions | The Works"Customizable Memberships" clearly listed for The Works; homepage describes automated service agreements. Lower tiers unclear. | ServiceTitan pricingAutomated source check 2026-10-18 · high confidence |
| Inventory management | With conditions | Homepage describes inventory and purchasing; tier not stated. | ServiceTitan homepageAutomated source check 2026-10-18 · high confidence |
| Customer portal | With conditions | "Client Portal" on homepage; tier not stated. | ServiceTitan homepageAutomated source check 2026-10-18 · high confidence |
| Commercial project / progress billing | With conditions | Homepage lists Project Management, Progress Billing and WIP Reporting under commercial; tier not stated. | ServiceTitan homepageAutomated source check 2026-10-18 · high confidence |
Integrations
| Integration | Status | Plans / conditions | Evidence |
|---|---|---|---|
| QuickBooks Online | With conditions | Requires account configuration requested from ServiceTitan Technical Support; companies outside the US need additional configuration. | QBO onboarding step 1: set up QuickBooks Online integrationAutomated source check 2026-10-18 · medium confidence |
| QuickBooks Desktop | With conditions | Help center documents a separate QuickBooks Desktop integration; setup starts with your Customer Success Manager. Works differently from the QBO integration. | QuickBooks Desktop integrationAutomated source check 2026-10-18 · medium confidence |
| Google Calendar | Not confirmed yet | Not verified from an official source. Ask the vendor. | — |
| Microsoft 365 / Outlook | Not confirmed yet | Not verified from an official source. Ask the vendor. | — |
| Zapier | Not confirmed yet | Not verified from an official source. Ask the vendor. | — |
Limitations and implementation notes
- Some mobile actions (purchase orders, parts availability, customer financing) require connectivity.
- No published pricing — total cost cannot be estimated without a vendor quote.
- QuickBooks integrations are enabled through ServiceTitan support or your Customer Success Manager rather than a self-serve toggle.
- Pricing requires a sales conversation; no published prices.